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Chain came in bent and the packaging left a lot for desire. Will be reaching out to company to rectify. Lots of shine in the chain itself and it has a nice lobster clasp that looks secure. I feel the damage to the necklace has to do with the way it was packaged. Had it had a larger box the chain wouldn’t have been able to wrap itself up against each other randomly the integrity of the chain would be intact
I ordered a 1
20” and was sent an 18” very disappointed
Hello, the 20in was the only 3mm silver rope chain that we had in stock, so on our end it looks like you must've bought the wrong item and expected something different. We messaged you to send us a photo of the chain you received so we could help advise, but you never responded. You could have requested a return or exchange if it was not satisfactory. Have a good day!